Private individuals

Bosna Bank International

Contact

All information in one place

Learn more about BBI products and services

Contact our friendly operators by:
Free INFO LINE 0800 200 20
E-mail: info@bbi.ba,
Viber 

Block your card

You can report and block your lost or stolen card for 24 hours by calling our free info line( 0800 200 20, then select ‘Option 1 – Cards’) or +387 33 652 888

Feedback

We appreciate your opinion. Please send us feedback, including complaints and compliments, to info@bbi.ba

Support for electronic services

Support for electronic service beneficiaries is available at 0800 200 20.

BBI Contact Center

Our operators all available from 08:00 to 16:30 hrs every business day. You can contact us after working hours by sending a message through our Contact Form.

Additional information

You can get the following information through our free information line:

– Products/services
– Advantages of various products and services
– How our products and services work
– Which products and services are a good fit for your circumstances
– Electronic and mobile banking information
– How to submit comments, including complaints and compliments
– Other issues related to BBI Bank operations 

For all questions related to electronic banking, you can call our free info line (0800 200 20, then select option three (3)).

You can expect feedback from your e-mailed question within two (2) business days, if your question relates to products and services. If your question relates to other organizational units , you can expect feedback in up to seven (7) business days. A BBI response to complaints takes a maximum of thirty (30) business days. 

The only way to unblock your card is by signing a form at your nearest BBI Bank branch. Please bring a personal identification document so a teller can verify your identity. 

– Sign the back side of your card immediately after receiving it;
– Memorize your PIN code, destroy your PIN notice, and never write it down or leave it in your wallet;
– Do not disclose your PIN and CVV2 to anyone, not even BBI Bank personnel ;
– Be careful with your card and your PIN code (the beneficiary whose name is written on the card is the exclusive card beneficiary, and the card cannot be transferred to other person);
– Inform BBI Bank as soon as you change your address and/or personal data 

About us

Bosna Bank International d.d. Sarajevo

News

Stay up to date with news from BBI Bank

Locations

Find the nearest branch

Contact

All information in one place

GPI

Check the status of foreign exchange transactions

About us

Bosna Bank International d.d. Sarajevo

News

Stay up to date with news from BBI Bank

Locations

Find the nearest branch

Contact

All information in one place

GPI

Check the status of foreign exchange transactions

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